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Common Issues and Questions

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My Design Doesn’t Fit The Screen

There are a couple of things that could cause this: Make sure your computer resolution is set properly This is done directly in Windows. Follow the steps below to check to see if this is set properly: Connect a keyboard and mouse to the computer you are using for the digital signage player...
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What Do I Do If My Screen Is Black

This is actually one of the most common things that people find with their digital signage and it is one of the easiest things to resolve. The following are the most common causes of a “black” screen. Make sure your display is on. It sounds silly, but it happens. Push the power button on the dis...
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I Need Help Logging In

Go to https://my.smartersign.com and click on the link under the login that says “FORGOT PASSWORD?” You will be sent an email with instructions for resetting your password.
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My Display(s) Won’t Update

There are a few things that can cause your screens not to update.  Follow these steps and see if that helps: Make sure you have published your changes by pushing the green “PUBLISH” button in the upper right hand corner of SmarterSign Manager. Once your publish is complete, the button shoul...
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